Frequently Asked Questions
Everything you need to know about your SER Mobile experience.
Are all your mobile devices brand new and authentic?
Yes, every smartphone and electronic device sold at SER Mobile is 100% authentic and comes in original manufacturer packaging with a full warranty.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for delivery within 24-48 hours.
What is your return policy for electronics?
We offer a 14-day return policy for unopened items. If the product is defective, please contact our support team within 30 days for a full replacement or refund.
Do your smartphones come unlocked?
Yes, all mobile devices sold on our platform are factory unlocked, meaning they are compatible with any GSM carrier worldwide.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Do I get a tracking number for my purchase?
Absolutely. Once your order is processed and dispatched, you will receive an email containing a tracking link to monitor your shipment in real-time.